01Capture
Bring every conversation in.
Connect supported messaging channels and receive customer conversations in one operational inbox.
New Instagram message
Added to inbox ✓
Customer communication CRM
Every customer conversation.One clear workspace.
Script brings messaging channels, customer context and your support team together — so conversations stay organized from first message to follow-up.
New lead capturedInstagram · just now
Conversation assignedTeam inbox · Anna
Context syncedCustomer profile updated
ConversationsOpen · All channels
AN
Anna NovakThanks, that answers my question.
MK
Michael KingI need help with my order.
DS
Daniel SmithCan you send me more details?
LM
Lisa MooreIs this available for my team?
AN
Anna NovakCustomer · active now
Instagram
Write a reply…↑
Connected channels
InstagramFacebook
One inboxAcross supported channels
Full contextConversation history attached
Clear ownershipBuilt for support teams
Human controlAutomation with oversight
One customer journey
From first message to a resolved conversation.
Keep the whole support flow in one place instead of switching between channel apps, spreadsheets and disconnected customer records.
02Understand
Keep context attached.
Customer profiles and conversation history stay available to the team so every reply starts with context.
Context ready
03Respond
Move work forward.
Coordinate operators, follow up on unresolved cases and keep communication moving without losing ownership.
Inbox→Assigned→Resolved
Automation + human control
Let routine work move faster. Keep people in control.
Script supports configurable automation rules that help route and organize conversations while keeping the business and its operators in control of customer communication.
Route conversations consistently Keep context through handoffs Let operators take over when needed
TRIGGERIncoming messageCustomer asks a product question
ROUTINGWorkflow ruleSend the case to the right path
↻WorkflowRoute · Assign · Continue
HANDOFFOperator takeoverHuman support continues with context
Built for the team behind the inbox
A CRM that feels operational, not administrative.
Customer context
Know who you are talking to.
Keep contacts, history and the important details of each conversation together for faster, more consistent support.
AN
Anna NovakInstagram · Active customer
OpenMK
Michael KingFacebook · New lead
NewLS
Lisa StoneInstagram · Returning customer
ActiveTeam collaboration
Make ownership visible.
Give operators a shared workspace for handling conversations, coordinating responses and maintaining continuity.
Anna8 open conversations
OnlineMark5 open conversations
OnlineJulia3 open conversations
AwayIntegrations
Meet customers where they already message.
Bring supported business messaging channels into the same workspace without changing how customers prefer to reach you.
IG
Business messaging and customer conversations
SupportedFB
Messenger for connected business Pages
SupportedCompany
Business software for customer conversations.
Script is operated by Individual Entrepreneur Andrii Iskra, registered in Ukraine. The service provides business software for managing customer conversations and related CRM workflows.
For privacy requests and data-related questions, contact privacy@thescript.app.
ScriptBusiness information
Verified details- Legal name
- Individual Entrepreneur Andrii Iskra
- Country
- Ukraine
- Registered address
- LEGAL_ADDRESS
- Business phone
- BUSINESS_PHONE
- Business email
- CONTACT_EMAIL
- Website
- thescript.app
Verification placeholders will be replaced with the exact registered business information before submission.
Script CRM